2015-2016五年級(jí)心理健康教育期末試卷
Customer service positions belong to millions of people the world over. Jobs held in the customer service field range from the retail industry to restaurants, Fortune 500 companies and cruise ships. These positions require plenty of interaction with the public, so possessing a friendly disposition and the ability to communicate effectively are basic requirements. Within two to three years of customer service training, employees should then develop satisfactory problem-solving skills that require little supervision. Each of these skill sets are attractive to employers seeking customer service representatives, or CSR's, but are also essential, transferable skills that benefit a wide variety of industries.
Communication Skills
Almost any industry, but particularly the customer service industry, requires that potential candidates and employees possess excellent written and verbal communication skills. These positions involve a great deal of customer contact, and an employee must be able to express company interests and services clearly and effectively. Adding your skill of effective communication to your resume is highly recommended to enter into this field.
Problem-Solving Skills
Problem-solving skills tend to develop over time as you encounter different occupational obstacles and deal with a diverse set of people. Some people have the natural ability to diffuse issues, but this skill set can be cultivated with enough experience. Remaining calm in stressful situations--such as customer complaints and disputes with colleagues--is an asset that sets skilled customer service representatives apart. Also, being a solutions-oriented CSR increases your chances of being an effective problem solver. Adding this skill to your resume shows an employer that you are able to handle the multi-faceted expectations of a customer-service representative.
Computer Savvy
Customer service positions typically require an individual to possess at least basic computer skills and knowledge. More specialized CSR's, such as those who work in accounts payable departments, must possess more advanced computer skills, such as typing a minimum number of words per minute. Familiarity with software programs like Microsoft Office Suite, which include Excel and PowerPoint, are worthwhile additions to a resume. Also, exclusive, company-wide programs with which you have experience are also recommended to list on your resume.
Exceeding Customer Expectations
If you can attest to consistently exceeding customer expectations, it would be vital to add this to your resume. Many companies, such as Enterprise Rent-A-Car, have a built-in policy that trains their staff to go above and beyond their customer service duties to distinguish the company from its competition. While some companies may not require exceeding customer expectations, it is a good idea for an individual who desires a career in customer service to develop the ability to anticipate and exceed what the customer asks of them. Anticipating needs shows the client that you are concerned about their experience with your product or service, which often encourages return business.
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